Frequently Asked Questions
Everything you need to know about shopping with Santos Organics.
Where do you source your organic products?
We prioritize local farmers and certified organic suppliers. Every product in our catalog undergoes a rigorous vetting process to ensure it meets our strictly defined standards for sustainability and chemical-free production.
What are your shipping rates and delivery times?
We offer flat-rate shipping nationwide. Orders are typically processed within 24-48 hours. Delivery times vary by location, but most urban areas receive their packages within 3-5 business days.
How do you ensure the freshness of perishable goods during transit?
Perishable items are packed in eco-friendly insulated liners with reusable cold packs. We also schedule dispatches to avoid weekend transit delays, ensuring your food arrives fresh and safe.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or if there is a quality issue, please contact us within 48 hours for a full refund or replacement.
Do you offer plastic-free packaging options?
Yes, sustainability is at our core. We use compostable mailers, recycled paper padding, and paper-based tape. For bulk dry goods, we use biodegradable cellulose bags whenever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.