Returns & Refunds Policy

At Santos Organics, we prioritize your health and satisfaction. If you receive a product that is damaged, faulty, or does not meet our high quality standards, we offer a straightforward return process to ensure you can shop our organic range with confidence.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of receiving your order, including your order number and clear photos of the items in question.

• 2.
  Review Process

  Our quality assurance team will review your request to ensure it meets our health and safety guidelines for organic food returns.

• 3.
  Return Authorization

  Once approved, we will provide you with a return authorization number and instructions on how to securely package and send the items back to us.

• 4.
  Refund or Replacement

  Upon receipt and inspection of the goods, we will issue a full refund to your original payment method or dispatch a fresh replacement immediately.